Complaints

For goods purchased from January 1, 2023, for consumers and so-called privileged entrepreneurs, we are liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years thereof, in accordance with the provisions of the Consumer Rights Act of May 30, 2014. For other entrepreneurs, we are liable in accordance with the provisions of the Civil Code.

For goods purchased up to December 31, 2022, we are liable under warranty for defects in the goods if the defect is found within 2 years from the date of delivery of the goods, in accordance with the provisions of the Civil Code.

In the case of digital content (ebooks, courses, etc.), we are also liable if the product is not compliant with the contract.

Returns of goods

If you are a consumer or a so-called privileged entrepreneur, you may withdraw from an online sales contract, without giving a reason, within 14 days from the date of receipt of the product (receipt of the shipment).

To meet this deadline, it is sufficient that you write to us:

• by email to natalia.c@trendyswiata.pl or

• in writing to the address: Trendy Świata sp. z o.o., Wrocławska 18, 55-095 Długołęka

We will immediately confirm receipt of your statement of withdrawal from the contract.

The withdrawal statement can be found HERE.

Then send the returned goods to us at the address:

Trendy Świata sp. z o.o., Wrocławska 18, 55-095 Długołęka