Online Store Regulations
SANDINISTA

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1. General provisions, contact with the store owner
   1. These regulations (hereinafter "Regulations") define the rules and conditions for using the Sandinista online store, operating at www https://sandinista.pl.
   2. The owner of the Store is Trendy Świata sp. z o.o. with its registered office at: Wrocławska 18, 55-095 Długołęka, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000332918, NIP: 8951954312 (hereinafter "Seller").
   3. The Seller's contact details are as follows:
      
      Contact address: 55-095 Długołęka Wrocławska 18
      Email address: shop@sandinista.pl
      Phone number: +48697031655 (customer phone service hours – in the Contact tab).
      Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Board: shop@sandinista.pl. Communication can be conducted in Polish.
2. Technical requirements
   1. In order to use the Store, it is necessary to have:
      1. a computer or other device with an internet browser;
      2. internet access;
      3. an active email address.
3. Personal data
   1. The Seller is the administrator of the personal data of the Store's customers.
   2. All information regarding the processing of personal data of customers, as well as other persons using the Store's website, can be found in the Privacy Policy .
4. Conclusion of sales agreement, customer account
   1. The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. A condition for placing an order is filling in all required data in the order form necessary for the performance of the contract and, if requested by the customer, also data for generating a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter "Account"), registration is a one-time process, and the email address and password chosen by the customer are the basis for subsequent logins. Details of the Seller's provision of the digital service of maintaining the Account are available below in the Account Regulations. The Store also allows logging into the Account via social media and/or the user's Google account. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not need to re-fill the order form with their personal data.
   5. The customer may at any time resign from having an account without incurring any costs. To do this, send your resignation to the e-mail address: shop@sandinista.pl.
   6. The customer's approval of the order by clicking the "Buy and pay" button (or another button with the same meaning) means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and their delivery costs.
   7. The sales agreement (hereinafter "Agreement") is concluded upon the Seller's acceptance of the order for processing (acceptance of the customer's offer), which the Seller informs about via an email confirming the acceptance of the order for processing.
   8. In the event of an inability to fulfill the order for Goods (in whole or in part), the Seller will inform the customer about this – in which case the Agreement is not concluded. The Seller will simultaneously inform the customer about existing possibilities for an alternative method of fulfilling the order, e.g., partial fulfillment of the order or waiting for the Seller to restock. If the order was previously paid by the customer and cannot be fulfilled, the Seller will promptly refund the payments made by the customer (commensurate with the scope of the order cancellation). ;
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
   10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary for order fulfillment.
   11. The Seller reserves the right to suspend order fulfillment if the customer has provided untrue data or if these data raise justified doubts as to their correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the veracity of the provided data.
5. Prices and payment methods
   1. Prices of Goods are given in Polish zloty (PLN) and in gross amount, i.e., including VAT.
   2. The cost of delivery of Goods is given separately in the Store's cart, depending on the delivery method chosen by the customer.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer during the order placement stage (in the cart).
   4. The Store offers the following payment methods:
      1. fast electronic transfer / BLIK / so-called virtual wallet payment - via the payment platform:
         • Przelewy24
      2. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
6. Delivery of goods
   1. Delivery of Goods takes place according to the customer's choice:
      • via courier company
      • to InPost parcel lockers
   2. With the exception of Goods collected by the customer personally, an order is considered fulfilled upon dispatch of the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery time of the shipment is determined by the carrier.
   3. Goods are sent by the Seller within 5 working days, unless a different term is explicitly stated in the product description when the customer places the order. Detailed fulfillment times are provided on the Store's website in the "Order fulfillment time" tab.
   4. The Seller typically handles orders within the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. International shipping is possible, covering the costs indicated on the Store's website or costs individually agreed upon with the customer.
7. Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur as referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has the statutory right to withdraw from the sales agreement for Goods within 14 days of receiving them, without giving any reason, subject to the exceptions mentioned below.
   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a declaration within the aforementioned period:
      • in electronic form to: shop@sandinista.pl or
      • in writing to: 55-095 Długołęka Wrocławska 18.
   3. The declaration of withdrawal from the contract can be submitted using the template available here, although using the template is not obligatory. The Seller will promptly send the customer an email confirmation of receipt of the declaration of withdrawal from the contract.
   4. Subsequently, within another 14 days, the customer should return the Goods at their own expense to the postal address ul. Wrocławska 18, 55-095 Długołęka.
   5. The Seller will promptly, no later than 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:
      • the price of the Goods;
      • the costs of the original shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.
   6. The Seller may withhold reimbursement of payments until they receive the Goods back, or at least the customer provides the Seller with proof of having sent the item back.
   7. The refund will be made using the same payment methods as those used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The customer is responsible for any diminished value of the returned Goods if, before submitting the declaration of withdrawal from the contract, they used the Goods in a manner other than what was necessary to ascertain their nature, characteristics, and functioning.
8. Exceptions to the right to withdraw from a sales agreement for Goods
   1. The right to withdraw from the contract does not apply to contracts for the supply of Goods:
      1. non-prefabricated, manufactured to the consumer's / Privileged Entrepreneur's specifications or serving to satisfy their individualized needs (personalized goods);
      2. perishable or with a short shelf life (perishable goods);
      3. supplied in a sealed package, if the package has been opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packaged for hygiene reasons);
      4. audio or visual recordings or computer programs delivered on a tangible medium (e.g., CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to their nature, become inseparably combined with other goods (e.g., building materials, if used);
      6. newspapers, periodicals, or magazines, with the exception of subscription contracts (print press);
      7. the price of which depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the contract;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Complaints
   1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the rules resulting from the Civil Code.
   3. Complaints can be submitted:
      • electronically to: shop@sandinista.pl
      • or in writing to: ul. Wrocławska 18, 55-095 Długołęka.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or by email) within 14 days of receiving the complaint.
   5. In case of dissatisfaction with the way the Seller handles the complaint, the consumer and the Privileged Entrepreneur may (regardless of ordinary proceedings before a common court) also use out-of-court methods of resolving complaints and pursuing claims.
   6. For this purpose, one can:
      1. contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,
      2. seek assistance from the county (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. use the ODR platform (Online Dispute Resolution), which is used for online dispute resolution between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,
      4. contact a permanent amicable consumer court with a request to resolve a dispute arising from the concluded contract.
   7. Additional information regarding out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Product reviews
    1. In the Store, customers can add product reviews (hereinafter "Reviews").
    2. This functionality is only available to customers who have an Account and are logged in.
    3. Reviews added by the customer should be legal in the sense of the Digital Services Act (DSA) and conform to good practice, which means that the following Reviews cannot be posted:
       • of an unlawful nature;
       • contrary to good practice, and in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic, religious hatred;
       • violating the rights of others, including in particular proprietary and personal copyrights and the right to privacy;
       • containing content or graphic elements of a commercial, advertising nature, concerning products other than those offered in the Store.
    4. The Seller and/or the provider of an external customer satisfaction/review program may moderate Reviews, which means that Reviews inconsistent with the Regulations will not be published or may be removed.
    5. In the event of a Review being blocked or removed, the Seller will inform the customer about it, providing justification. In such a case, the customer may appeal in accordance with the rules described in point X.6 of the Regulations.
11. Appeals against decisions concerning Opinions (hereinafter "Appeal") may be submitted:
    • electronically to: shop@sandinista.pl
    • or in writing to: ul. Wrocławska 18, 55-095 Długołęka.
    The Seller shall promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an email address). The Seller shall review the Appeal in the form in which it was submitted (in writing or via email) within 14 days of receiving the Appeal.
12. Every person visiting the Store has the option to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content, as defined by the Digital Services Act (DSA), or content contrary to the Regulations has been posted in the Store within an Opinion. Notifications should be submitted electronically to: shop@sandinista.pl.
13. The Seller shall promptly confirm receipt of the Notification electronically. The Seller shall review the Notification within 14 days of its receipt, providing a justification. From the Seller's decision regarding the Notification, the person who submitted it may file an appeal under the rules described in point X. 6 of the Regulations.
14. In case of dissatisfaction with the Seller's resolution of an Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
15. The Seller is not responsible for Opinions posted in the Store by customers, provided that:
    • they are not aware that the Opinion contains illegal content;
    • they promptly take appropriate action to remove or disable access to illegal content when they become aware of such content or information, in particular, the Seller promptly reviews Notifications.

Account Regulations
in the Sandinista store

1. General provisions, contact with the Seller
   1. These account regulations ("Account Regulations") define the rules and conditions for using a customer account ("Account") in the Sandinista online store ("Store").
   2. These Account Regulations constitute the regulations for electronic services within the meaning of the Act on electronic services. The Account service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account management service is free of charge.
   3. The Account Regulations supplement the Store Regulations. In matters not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details for matters concerning the Account service are the same as for the Store:
      55-095 Długołęka Wrocławska 18
      e-mail: shop@sandinista.pl
      tel.: +48697031655
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are specified in point II.1. of the Store Regulations.
   2. By using the Account, the Store customer can:
      1. save and store their personal data (including delivery address) in the Account, which allows for subsequent purchases in the Store without having to re-fill the address form,
      2. view their order history,
      3. view the order fulfillment status.
3. Agreement for the provision of Account services, withdrawal from the agreement, resignation from the Account
   1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of electronic services for an indefinite period. The customer may at any time resign from having an Account without giving a reason. To do this, please contact the Seller electronically at shop@sandinista.pl. The customer also has the statutory right to withdraw from the agreement for the provision of the Account management service within 14 days of its conclusion.
4. Complaints
   1. Towards consumers and privileged entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the consumer rights act. Towards other customers, the Seller is liable under the principles resulting from the civil code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided in points IX. 3-5 of the Store Regulations.
   3. In case of dissatisfaction with the Seller's handling of a complaint, it is also possible to use out-of-court methods for resolving complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data
   1. Full information about the processing of personal data of Store customers, including for the purpose of managing the Account, can be found in the Privacy Policy.
6. Changes to the Account Regulations
   1. The Seller may amend these Account Regulations under the principles indicated in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the Sandinista store

1. General provisions, contact with the Seller
   1. These newsletter regulations ("Newsletter Regulations") define the rules and conditions for the provision of the so-called newsletter service by the Seller ("Seller") - the owner of the Sandinista online store ("Store").
   2. The Newsletter consists of periodic electronic messages sent by the Seller to the email address of a person who has given appropriate marketing consent ("Subscriber"). These messages primarily contain commercial information about the Store and the Seller. These messages may also contain other content related to the Seller's business, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").
   3. These Newsletter Regulations constitute the regulations for electronic services within the meaning of the Act on electronic services. The Newsletter service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
   5. The Seller's contact details for matters concerning the Newsletter service are the same as for the Store:
      55-095 Długołęka Wrocławska 18
      e-mail: shop@sandinista.pl
      tel.: +48697031655
2. Technical requirements and functionalities of the Newsletter service
   1. To use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that allows receiving e-mail messages,
      2. an active e-mail address,
      3. internet access.
   2. By using the Newsletter, the Subscriber can receive e-mail messages from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the Store's and Seller's business, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the sending time and the content of commercial information contained in the Newsletter.
3. Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter
   1. The agreement for the Newsletter service may be concluded:
      1. when a person visiting the Store fills out the appropriate form on the Store's website, providing their e-mail address to which they want to receive commercial information,
      2. during order placement in the Store - when the customer in the Store's cart consents to receive commercial information by checking the appropriate checkbox.
   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or other benefits for the subscriber related to the store's operations (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.
   3. The Bonus is delivered to the Subscriber's email address provided during subscription, immediately after the conclusion of the Newsletter service agreement. The Bonus is made available in an appropriate digital form (e.g., a link allowing download of an e-book, a discount code, a code to be entered in the appropriate field of the Store's cart to receive free delivery).
   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may at any time unsubscribe from the Newsletter without giving a reason. To do this, they should:
      1. click on the appropriate link contained in every message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may at any time cease providing the Newsletter service, of which all Subscribers will be notified.
   7. If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (with additional prior notice) ceases to provide the Newsletter service to that Subscriber.
4. Complaints
   1. Towards consumers and privileged entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the agreement in accordance with the provisions of the consumer rights act. Towards other customers, the Seller is liable under the principles resulting from the civil code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided in points IX. 3-5 of the Store Regulations.
   3. In case of dissatisfaction with the Seller's handling of a complaint, it is also possible to use out-of-court methods for resolving complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data
   1. Full information about the processing of personal data of Store customers, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.
6. Changes to the Newsletter Regulations
   1. The Seller may amend these Newsletter Regulations under the principles indicated in point XI. 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in point III.3. of the Newsletter Regulations).